Skip to content
DAD

Refund Policy

Last updated: February 24, 2026

1. General principle

This refund policy applies to paid services purchased through the dad.pinc.be website. Payments and refunds are processed by Paddle.com Market Limited, acting as Merchant of Record for DAD.

2. Right of withdrawal

In accordance with European consumer law, you have a right of withdrawal of 14 days from the date of purchase.

2.1 Before delivery

If your deliverable (accessibility statement, audit report) has not yet been generated and made available, you may request a full refund within 14 days of your purchase.

2.2 After delivery

DAD services are digital content. In accordance with Article VI.53, 13° of the Belgian Code of Economic Law and Article 16(m) of Directive 2011/83/EU:

Once your deliverable has been generated and made available to you, the right of withdrawal can no longer be exercised, provided that you have given your prior consent to the immediate performance of the service and acknowledged the loss of your right of withdrawal.

This consent is requested during the ordering process.

3. Conditions by service

Service Refundable before delivery Refundable after delivery
Free scan N/A (free service) N/A
Accessibility statement — Simplified audit (199 € excl. VAT) Yes, full refund No
Accessibility statement — In-depth AI audit (990 € excl. VAT) Yes, full refund No
In-depth audit — Human testing (upon quote) Yes, full refund No

4. Special cases

4.1 Technical issue

If a technical issue on our part prevents the delivery of the ordered service, you are entitled to a full refund regardless of the time elapsed.

4.2 Non-conforming deliverable

If the deliverable clearly does not match the ordered service (for example, an audit covering a different website than the one specified), we undertake to correct the deliverable or, if correction is not possible, to issue a full refund.

4.3 Quote-based audit

For audits carried out by human experts, the specific refund conditions are set out in the quote. In the absence of any contrary provision, this policy applies.

5. How to request a refund

To request a refund:

  1. By email: send your request to dad@pinc.be specifying your order number and the reason for your request
  2. Via Paddle: you may also contact Paddle directly via the link in your order confirmation email

6. Refund processing

  • Refunds are processed by Paddle via the payment method used at the time of purchase
  • Processing time is generally 5 to 10 business days after approval of the request
  • You will receive an email confirmation once the refund has been issued

7. Contact

For any questions regarding this policy:

Pinc Consulting SRL Email: dad@pinc.be